Who we are.

Fifteen years building and running CX and BPO operations across sales and after-sales for industrial manufacturing enterprises across India. Gensets, pumps, compressors, construction equipment, UPS, dealer networks and distributed service teams. He built and ran an operation that grew to 700+ people.

Revenue leakage rarely happens loudly. It happens quietly. Missed follow-ups, weak escalation discipline, untracked AMC renewals and dealer accountability that exists on paper but not in practice. The organisations that fix this do not just buy better software or hire more people. They build an execution system with clear ownership, structured accountability and governance that someone actually owns and runs. That is the work he focuses on.

Across sales and after-sales environments he has worked on:

• + Lead lifecycle tracking and sales execution governance
• + Complaint management and escalation control
• + AMC retention and long-cycle customer engagement
• + Dealer accountability and channel partner performance
• + SLA governance and service delivery discipline
• + Custom software, dashboards and automation that give leadership real-time visibility

He delivers this through two integrated layers. Thoratech for managed CX and BPO operations. Dedicated teams that run your sales and after-sales functions, governed to measurable outcomes. progressKODE for custom software and automation. Applications, dashboards and integrations built for industrial OEM operations, introduced where a clear scoped technology need exists.

If operational discipline drives enterprise value in your world, we will likely have a conversation worth having.

Seventeen plus years across design, technology and engineering delivery. A passion for design and technology that has taken him from small startups to large enterprises across multiple industries. Strong track record of high quality designs, solutions and applications tuned to the unique needs of each client.

The build itself is not the point. How the system gets operated in the real world is. A user-centric approach to design and development that ensures every aspect is tailored to the people who will actually use it. Adoption is treated as the final acceptance test, not the launch date.

Across application development and delivery he leads:

• + Application architecture across mobile, web and backend
• + User experience design and usability validation
• + ERP and CRM integration with SAP, Oracle, Zoho and custom systems
• + Cross-functional team leadership and project governance
• + Delivery discipline. Scope, timeline, budget and quality
• + Quality assurance, deployment and post-launch support

Cross-functional teams managed end to end. Projects delivered on time, within budget and at top quality. Domain depth across industrial manufacturing, fintech, automotive and other industrial verticals. Designs and applications built to be used, not just shipped.

If the people who actually run your operation find the system natural to use, adoption and outcomes take care of themselves.